Failure: An Unlikely Recipe For Success
Are you an entrepreneur who has suffered setbacks? The MD of FedEx Express Malaysia reveals why failure is integral if you want to succeed.
What inspired you to consider a career in logistics?
This made me consider industries that would be recession-proof or less dependent on just one single market. From there, I concluded that the logistics industry is the way forward.
How do you stay on top of issues affecting your industry?
I also make it a point to network with professionals from other industries to learn more about their challenges and experiences.
Above all, feedback from our customers and employees has been essential in providing insights on the opportunities and challenges within the industry, allowing us to listen to them and continuously improve our standards and services.
What’s been the biggest challenge you have faced? What did you learn from it?
It affected morale at work and there was a very real risk of key talents leaving. To help allay the anxiety of team members during that time, I made sure that I maintained open dialogue with everyone.
Despite the challenging period, I continued to encourage the team to deliver their best work to ensure a smooth transition, and I’m extremely proud that the Malaysia team delivered the best financial results ever amidst the ambiguity at that time.
What are the top three factors you would attribute to your success?
2. Be genuine – Over the years, I have learned that as a leader, it is important to be open, honest and true with the people I work with. This is fundamental to the increased productivity and success of the company.
3. Practice employee empowerment – At FedEx, it is important that we cultivate young talent, empowering them to take on challenges, strategic roles and contribute to the workforce. At the end of the day, this will also allow them to attain greater heights in their career.
So: what do you want to accomplish in the next five years?
What’s the best piece of advice you have received in your career?
What attributes do you typically look for when hiring fresh talent for the company?
How have your life experiences made you the leader you are today?
One of the key things I’ve learned would be the art of people relations. It is important to foster relationships along the way, internally and externally.
How do you think the industry you are in will evolve in the future?
Technological breakthroughs have made robotics and sophisticated automation possible in major parts of the supply chain. Artificial Intelligence and Machine Learning will also make on-road planning and asset deployment more efficient.
The complex last-mile delivery will soon be complemented by drones, delivery robots and autonomous vehicles, reaching wider areas in a shorter time span. We also foresee that logistics solutions will become even more affordable. Customer preferences can be even more highly customized – one example is through our FedEx Delivery Manager which allows flexible options such as preferred delivery time, delivery to alternate addresses, and more. This article is an abridged version of the interview first published by The Sun Daily. Want to get more tips from business leaders and FedEx insiders on how to grow your business? Follow our LinkedIn page for insights and across Asia Pacific.