Digitalization Of Logistics – A Game Changer For SMEs
It’s challenging to stand out and keep pace with customer demands? Read more on how digitalization of logistics can help enhance your business’ global competitiveness.
Understandably, fast and flawless delivery becomes critical that can make or break the customer experience, and as a result, the business. This is where digitalized smart logistics can aid small business operations achieve faster turnaround time, greater customer satisfaction and higher revenues.
According to a recent YouGov study, 47 percent of SMEs estimate an increase in their shipping spend in 2020. These SMEs are seeking better ways to incorporate supply chain and logistics strategies into their businesses to enhance customer experience. 30 percent of SMEs plan to incorporate new technologies into their business operations.
With digital solutions and customer experience converging and international trade trends heading towards digitalization, SMEs can further boost their growth by getting on the digital train – or risk losing out to competition.
It’s important to recognize that for most small business owners, logistics and shipping processes can be complex and tedious – they are busy individuals who need to focus on running a business. They need expert help to navigate paperwork and compliance requirements. This is where an established logistics partner brings value to SMEs and their customers.
What about the future from here?
Customer-centric innovative thinking
Logistics is the lifeblood of most businesses. A well-established network, and diversified, modern solutions help businesses to meet customer demands seamlessly. Automation tools streamline delivery and distribution process and drive efficiencies and profitability.
Simple solutions to complex scenarios
Consider trade documents – daunting for many. But an online and automation solution can help. For instance, the FedEx Electronic Trade Documents automates documents for customs clearance to allow paperwork processing while the shipment is on its way. This is great for customers who can increase operational efficiencies and save time with this simple solution that minimizes delays at customs, even for first-time international shippers.
Another example that’s truly great for SMEs is the FedEx Delivery Manager (FDMi), which customizes the delivery to fit their customers’ busy lives. FedEx recognizes the benefit that self-collection can bring to small businesses and their customers. Powered by FDMi and Robotic Process Automation (RPA), customers in Singapore can be paired to the nearest collection point or locker, which will be made available prior to package arrival. As such, customer can have the option to select a location closest to their home or workplace and have the flexibility of collecting their packages at their preferred venues and time. This addresses businesses’ including SMEs’ evolving shipping and last-mile delivery needs to provide added conveniences to their customers.
Then there’s our online virtual assistant that replies to FedEx-based questions instantly on our website. And it only gets smarter as more people use it.
The future is now
Delivery robots are fast becoming a reality. Roxo, the FedEx Sameday Bot, is designed to help retailers make same-day and last-mile deliveries. Already seen in some U.S. cities, Roxo navigates curbs, negotiates tight turns and climbs stairs. Utilizing pedestrian-safe machine-learning algorithms and technologies such as LiDAR, this cute zero-emission, battery-powered bot can carry out safe, effective last mile deliveries – a relief for retailers.
Think about technology as a tool to improve your business operations. Keep customers at the core of your business, embrace digital innovations and global possibilities will be within your reach.
Newsletter to Your Email
sent directly to
- Hong Kong S.A.R, China
- Macau S.A.R, China
- New Zealand
- South Korea
- Taiwan, China