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5 Ways To Streamline Your E-Commerce Deliveries

By Kawal Preet | September 6, 2021

Our new shipping service provides small businesses and e-commerce sellers with more options for their customers, helping businesses grow and expand globally.

E-commerce continues to grow – and grow. Digital retail sales in Asia-Pacific reached nearly USD $2.9 trillion in 2021, with China and India continuing to lead e-commerce sales across the region. New e-businesses have flourished in Asia Pacific in the wake of the pandemic, as the safety and convenience of shopping online is embraced by all. That means that more than ever, e-tailers need to provide their customers with stellar purchase and delivery experiences. And APAC businesses need a range of solutions to meet heightened consumer expectations for fast, reliable, and economical delivery services.

That’s why this new e-commerce solution, FedEx® International Connect Plus (FICP), is game-changing. It’s a day-definite, e-commerce service that combines competitive speed with attractive prices – two things e-commerce shippers search for most when arranging shipping.

We’re now launching FICP as a shipping option for customers in ten markets including Australia, mainland China, Hong Kong, India, Japan, Malaysia, Singapore, South Korea, Taiwan, and Thailand.

But how are businesses - and their customers - set to benefit? We outline the top 5 advantages below:

1. Minimize cart abandonment

Cart abandonment – when online shoppers ditch their shopping carts at the last moment before purchase – is an issue every e-commerce operator has faced. According to Deloitte, unexpectedly high delivery cost is one of the most significant cart abandonment drivers. About 40% of consumers won’t complete checkout if the delivery costs are too high. Another 10% will abandon their cart if a package cannot be delivered on time or the delivery options are not flexible.

FICP combats both, with prices that offer value-for-money - plus the assurance that shipments will be delivered within 1 to 5 business days*.

2. Customs clearance support

For new businesses just starting to ship internationally, customs clearance procedures can be dauntingly complex. The new service comes with the reliability of FedEx customs clearance expertise. One less thing to worry about for busy e-commerce operators.

Consumers want to ensure that their parcel delivery matches their busy schedule – and not the other way around.

3. Flexibility on pick-up and collection

Your customers can’t always be home to receive deliveries. FICP gives them the flexibility to pick up their package from hundreds of available pick-up locations nearby, and the option to change delivery date and location. These options have become essentials today.

Consumers want to ensure that their parcel delivery matches their busy schedule – and not the other way around . For many, home delivery is simply not as convenient as collecting at a time and place defined by them.
Consumers want to ensure that their parcel delivery matches their busy schedule – and not the other way around.

4.Seamless and sustainable integration

Both online and offline shipping automation solutions are available for e-tailers to enjoy paperless experiences. Giving your customers an option to go completely paperless is one they will appreciate.

Empowering e-tailers with these digital solutions makes it faster, more convenient - and more importantly - environmentally sustainable to run their businesses.

5. Peace of mind

FedEx extensive parcel tracking capabilities give e-tailers and their customers visibility throughout the entire delivery journey. Plus, we’re able to send out notifications to receivers via FedEx® Delivery Manager, which gives shoppers more visibility, control and convenience over their online orders.

Companies of all sizes can quickly grow their cross-border businesses if they’re able to connect to more online shoppers in APAC markets and beyond. For e-commerce merchants looking to stay ahead of the curve when expanding services overseas, the more convenience they can offer customers, the better.

Need more tips and solutions for your small business? Visit our e-commerce page here.
*Terms and conditions apply – visit for full details of our services.
About the Author
the author bio

Kawal Preet

Asia Pacific, Middle East and Africa, FedEx Express

Kawal started out as a FedEx engineer in Singapore over 20 years ago, and she’s now the President of FedEx Express AMEA. Kawal is based in Hong Kong.

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