Article Marketing, Right on Target How can your company make the most out of its limited advertising resources and come out on top among your customers? The basic questions are who are your customers and what do they want, find out here and learn how to target them.

   SME

Article Build Customer Loyalty by Investing in Customer Service In times of economic uncertainty, maintaining quality and customer satisfaction is even more vital than controlling cost.

   SME

Article Learn How Customers and Employees Really View Your Business Looking to improve your business? Back to the basic question – do you know what people think of your business? Ask your customers and employees!

   SME

Article Infographic: Want Millions of New Customers? If you’re an online retailer, check out this infographic and learn more about how small retailers can piggyback on established online marketplaces without complicating operations to extend customer reach and drive business growth.

   E-Commerce, SME

Article 4 Steps to Avoiding Negative Customer Service Situations How can you handle a customer service issue before it happens? Use these four steps to get ahead of a challenging situation

   SME

Article Unhappy Customers: 3 Rules for Resolving Conflict Let's face it: you’ll eventually have to deal with unhappy customers. See how a perceived failure is a golden opportunity to turn unhappy customers into much needed allies.

   SME

Article 5 Easy Steps to Build Customer Loyalty Building emotionally satisfied, loyal customers is the holy grail of any small-business owner. Find out how you can cultivate loyal customers that will support your business time and again with these 5 steps.

   SME

Article Help Customers Seal the Deal When Shopping Online The average rate of online shopping cart abandonment can be as high as 70 percent. Try these seven steps for motivating consumers to stay and complete their purchases.

   E-Commerce

Article How to Convert Browsers into Customers for your Online Business To gain the trust of online customers, SMEs must deliver in a number of key areas, including website user experience as well as shipping costs and times.

   E-Commerce, SME